Winamax Poker Terms and Conditions

Article 1: Third-party help


1.1 Inter-player collusion

It is prohibited for two (2) or more Players to collaborate during any Game. It is also forbidden for two (2) or more Players to communicate or share information in any way about a Game, the cards each Player has during a Game or to adopt a strategy (before or during a Game) in order to mutually gain an advantage and/or harm other Players. This includes the use of the Website chat, Winachat, third-party instant messaging systems and prohibited software (as defined below).

In cases of suspected fraud, Winamax reserves the right to consult the conversations between players via the Website chat or Winachat. These conversations may be consulted by the Security Department and if necessary, be used in order to demonstrate fraudulent activity and/or collusion from the players in question.

 

1.2 Prohibited software

There is/are software, applications and other technology made available by third party providers that is/are designed to improve the performance of Players competing in poker games on the Internet. Any Player wishing to use such software must first obtain the Company’s prior written authorization on a case-by-case basis. All other software shall be considered “Prohibited Software.”

Some software deemed to provide a fair advantage is authorized on the Website

Such programs include:

  • software used to calculate probability and make suggestions about how to play starting hands,
  • software used to stock personal statistics, game history, notes and the statistical analysis of opponents that the player HIMSELF obtained DURING play (“profiling”),
  • software used to pre-program certain keyboard actions but that in no way influence game play.

 

Software providing an unfair advantage is strictly forbidden on the Website

Some software is incompatible with honest and fair gaming. The majority of such programs constitute cheating and Website uses all available means to detect and prevent the use of such software.

Prohibited Software includes, without limitation:

  • robots ("poker bots" and "auto-folders") automated to advise, act or make decisions for the player in a game. The real player must always be present when playing on winamax.fr;
  • software that uses statistics or databases that were not collected by the player himself/herself;
  • sharing or trading data with other players, or purchasing data from other players. Such practices are considered as forms of collision and therefore cheating;
  • data mining. Any Software that observes, over a period of time, games in which the Player does not take part. Such Software records a large number of “hands” in games (while the player himself/herself does not participate in the games himself/herself).
  • software which facilitates the opening of tables such as “seating scripts”.

In regards to combatting against all forms of fraudulent behaviour on its tables, Winamax reserves the right to analyse all software processes running on a player’s computer.

If any fraud is detected (such as the use of a forbidden software, for example), Winamax will use any means necessary to preserve the integrity of the game. These measures include sanctions towards the offending player and can lead to the definitive closure of the Winamax account along with the confiscation of funds of the offending players.

In the case of suspicion of fraud, Winamax reserves the righ to ask for additional information from the offending player. If the answers given by the aforementioned player are not satisfactory and do not suffice to resolve the problem(s) encountered, Winamax will use the means necessary to protect and secure its tables. Sanctions could also be applied which could lead to the definitive closure of the Winamax account and the seizure of any funds.

Any attempt to deviate from or avoid these investigations by the potentially fraudulent player could lead to the definitive closure of their Winamax account and the seizure of their funds.

 

Article 2: Tournament and cash game rules


The general rules of Poker are described on the Website, and we encourage players to review these before participating in any games.

The Website clearly displays specific rules of each cash game and tournament, including: the particular variation of poker, the number of players, minimum and maximum wagers, specific registration requirements, commissions, and the possible prize amounts.

You must review and accept any specific rules before you may access a game (tournaments and cash games).

The Website offers two distinctive services:

  • Cash games and tournaments on international tables set up in accordance with the Shared Liquidity Agreement reserved for players with a fully validated account in the various European countries included in the Agreement.
  • Standard cash games and tournaments reserved for players signed up to Winamax.fr (temporary accounts and accounts with documents validated). These tables are marked with a French flag on the Site.

While playing on the Site, you may win or be given entry tickets granting you access to certain tournaments. Such tickets have a limited date of validity. Once this date surpassed, the ticket will expire and will no longer be available for use.

Unforeseen circumstances may cause Winamax to change the rules of a tournament (levels speed, blinds levels, starting stack, length of a day for tournaments which last more than one day, prize structure, etc.) in the interests of the game without warning. These decisions are taken in an impartial fashion and may, in certain circumstances, prevail over the conditions detailed in article 3.

Winamax reserves the right to cancel or postpone tournaments without warning.

A player’s private cards from tournament finals or in Expresso jackpots of at least x1,000 can be exposed post-game by Winamax (in the context of commentated videos, articles etc.)

Tournament winnings are distributed as indicated in the tournament lobby except when a deal is made (https://www.winamax.fr/en/deal-making) or when the tournament is cancelled (see article 4). The prize structure may change until the end of late registration.

In rebuy tournaments, players must have the necessary funds available in their account in order to rebuy. Any funds in play in other games are not considered as available.

The duration of late registration is indicated in the tournament lobby (https://www.winamax.fr/en/late-registration). The duration indicated is the maximum duration of late registration. In all tournaments (excluding “qualification” tournaments), this period may be shortened if the number of players remaining is too close to the number of paid places. In this case, late registration ends. For all tournaments, the prizes cannot be paid out while late registration is open.

In the case of “knockout” tournaments, the guarantee corresponds to the size of the prizepool and the total amount in bounties. If the guarantee is not reached, the amount missing is added to the prizepool, the bounty on each player remains unchanged.
In the case of “qualification” tournaments, the number of paid places may potentially be higher than the number of players remaining during late registration without interrupting the game. A player may be alone at a table waiting for other players. No prize can be awarded while late registration is open.

It is not possible to unregister during late registration.
 

 

Article 3: Malfunction, disconnection, and bugs


It may happen that you will be subject to a malfunction, disconnection or bug while playing a cash game or tournament. The Site is aware of the inconvenience caused by such incidents and will do its best to resolve any problem and, if necessary, compensate players in the event that the incident was caused by the Company’s servers.

Should you be victim of a disconnection, you may contact our customer support via e-mail. Your request will be reviewed with the greatest possible attention. All disconnections are analysed in detail by our customer support and, if proven, the player is reimbursed and/or compensated within 3 working days.

 

3.1. Incidents related to the player’s computer or internet connection

In such cases, the Website cannot be held responsible for any inconvenience or damage incurred.

If you are playing a tournament, you will be automatically put into "absent” mode and will therefore only lose your blinds until you are able to reconnect. If you already wagered money or chips at the moment of the disconnection, your wager will unfortunately be lost should the hand be lost.

If you are playing a cash game, you will be automatically put in to "absent” mode. Your money will be temporarily frozen on the table, to be automatically returned to your account after several minutes. If you already wagered money or chips at the moment of the disconnection, your wager will unfortunately be lost should the hand be lost.

 

3.2 Disconnections caused by Website servers

If you have been injured, the Company agrees to reimburse you within a delay of 3 working days, under the conditions described below.

 

3.2.1. Tournaments

When a tournament is stopped definitively, you are likely to be compensated if you were still participating in the game at the time of the incident. One of several cases may occur:

(i) The tournament for which you have registered has not yet started: you will be reimbursed in full. Should you have registered using a ticket, the ticket will be re-credited.

(ii) A server side incident occurs after AT LEAST ONE player has been eliminated from the tournament:

a) If paid winners have not yet been determined and late registration to the tournament is still available, one half of the actual prize pool (which could be less than the guaranteed prizepool) is shared out equally between the remaining players and one half of the prize pool is shared out prorata in function of each player’s remaining chips at the time the incident began (the time the incident began will be impartially determined by Winamax). . The commission (rake) is also refunded to the remaining players: all players still in the tournament are therefore guaranteed to receive at least the original buy-in (commission included).

b) If paid winners have not yet been determined and late registration to the tournament is closed, one half of the prize pool is shared out equally between the remaining players and one half of the prize pool is shared out prorata in function of each player’s remaining chips at the time the incident began (the time the incident began will be impartially determined by Winamax). The commission (rake) is also refunded to the remaining players: all players still in the tournament are therefore guaranteed to receive at least the original buy-in (commission included).

c) Should paid winners have already been determined:

  • all remaining players will be reimbursed the tournament commission (rake);
  • each remaining player will receive an amount corresponding to the next paid place;
  • one half of the remaining prize pool will be shared out equally between the remaining players at the time the incident began (the time the incident began will be impartially determined by Winamax),,
  • the other half of the remaining prize pool will be shared out according to the number of chips held by each remaining player at the time the incident began (the time the incident began will be impartially determined by Winamax).

d) In “progressive knockout” tournaments, the remaining bounties in play will be added to the prizepool when calculating reimbursements.

e) Should a “Day 1” of a “Flight” tournament be interrupted, the real prizepool of the “Day 1” in question will be taken into account for the reimbursement calculation in cases a), b), and c).

f) In the case of the "Hit & Run" tournaments, having a winning entry is not taken into account in the different refunds. A refund will be applied where (a) the tournament is always open for late entries and where b) the tournament is no longer open for late entries.

g) In the case of “Expresso” tournaments, the randomised prizepool will be taken into account when calculating reimbursements.

In the case of Expresso tournaments where the winner takes the whole prizepool, one half of the prize pool is shared out equally between the remaining players and one half of the prize pool is shared out prorata in function of each player’s remaining chips at the time the incident began (the time the incident began will be impartially determined by Winamax). The commission (rake) is also refunded to the remaining players. Players are not guaranteed to take more than their initial buy-in.

In the case of Expresso tournaments where the prizepool is shared between the 3 players:

  • all remaining players will be reimbursed the tournament commission (rake);
  • each remaining player will receive an amount corresponding to the next paid place;
  • one half of the remaining prize pool will be shared out equally between the remaining players at the time the incident began (the time the incident began will be impartially determined by Winamax),
  • the other half of the remaining prize pool will be shared out according to the number of chips held by each remaining player at the time the incident began (the time the incident began will be impartially determined by Winamax).

3.2.2  Cash games

Your money will be temporarily frozen on the table, to be automatically returned to your account after several minutes.

 

Article 4: In-game behaviour


It is forbidden to divulge information concerning your hand or your future actions when facing multiple adversaries.

It is forbidden to sit down at a cash game table without the intention of playing in order to block the seat and prevent others from playing. If you join a cash game table, you must play or abandon the seat.

The same applies if you are waiting alone at a cash game table; if an opponent joins your table, you must either play or leave. However, it is forbidden to follow a player from table to table who does not wish to play against you.

In cash game games starting heads-up, the practice of “buttoning”, that is, playing only your button, is forbidden. You must necessarily play the next hand if you are on the button on the first hand, before sitting out.

It is forbidden to voluntarily disconnect yourself from the internet in order to benefit from additional decision making time.

All forms of “softplay” are forbidden either with the aim of helping prevent a friend from being eliminated but also with the intent to earn a higher rank in a challenge (https://www.winamax.fr/en/challenges) or Guns and Glory (https://www.winamax.fr/en/guns-and-glory-gangs).

 

Article 5: Software licensing and disclaimer


The use of the Site allows players to access certain software, code and information developed by the Company (“Software”) and made available through the Website, by download or otherwise. The Company grants players who have downloaded the Software a non-exclusive, non-transferable, revocable and limited license to access and use the Software.

The Software is the property of the Company. It is therefore forbidden to alter it in any manner or to use it for any means other than to access the Website.

The Company is not responsible for the content of third-party sites that are accessible via links on this Website.